Human Focus Consulting ("we", "us" and "our"), is committed to protecting your privacy and handling personal information responsibly, securely, and in accordance with the Privacy Act 2020.

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We understand that maintaining confidentiality and protecting personal information is important. Given the nature of our business, we may collect and hold personal information, and this Privacy Policy explains how we collect, use, disclose, store, and protect that information when you interact with us, visit our website, or otherwise engage with us ("you" or "your").

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This Policy does not limit or exclude any rights you may have under the Privacy Act 2020. For further information about your privacy rights, visit the Office of the Privacy Commissioner at www.privacy.org.nz.

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What Personal Information We Collect

​We may collect personal information including:

• Contact information, such as your name, email address, phone number, organisation, and job title.

• Information you provide through enquiries, registrations, subscriptions, coaching, consulting, training, workshops, or other interactions with us.

• Information about your interests in our services and how you found us

• Records of our communications with you

• Billing and payment information where relevant

• Website usage information, including cookies and analytics data

Depending on the nature of our relationship with you, we may collect additional information reasonably required to deliver our coaching, consulting, training, facilitation, and advisory services.

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How We Collect Information

​We may collect information when:

• You complete a contact form on our website

• You contact us by phone, email, social media, or online

• You subscribe to receive updates, newsletters, insights, or invitations

• You register for a workshop, programme, event, webinar, or training session

• You engage us to provide services

• Your organisation engages us to provide services

• You interact with our website

• Information is provided by an authorised representative or with your consent

• Information is obtained from publicly available sources where appropriate

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Why We Collect Personal Information

​We collect and use personal information to:

• Respond to enquiries and requests

• Provide coaching, consulting, facilitation, HR, and advisory services

• Deliver workshops, training programmes, and events

• Manage client relationships and service delivery

• Communicate with clients and prospective clients

• Send newsletters, leadership insights, invitations, and updates where you have chosen to receive them*.

• Improve our services and website experience

• Manage administration, invoicing, and business operations

• Meet legal, regulatory, professional, and contractual obligations

• Protect our legitimate business interests

*You can opt out of receiving these communications at any time by using the unsubscribe link in any email we send, or by contacting us at hello@humanfocusconsulting.co.nz. We will process opt-out requests as soon as reasonably practicable.

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Sharing Personal Information

​We do not sell personal information.

We may share information where reasonably necessary to provide our services or operate our business, including with:

• Trusted technology, cloud hosting, website, marketing, analytics, and IT service providers who support our business operations and service delivery.

• Employees, contractors and associate consultants engaged by Human Focus Consulting.

• Professional advisers and business support providers, such as accountants, bookkeepers, insurers, legal advisers, and administrative service providers.

• Regulatory authorities, law enforcement agencies, or other parties where required or permitted by law.

• Other parties where you have authorised us to do so.

Where third parties have access to personal information, we take reasonable steps to ensure appropriate privacy and security protections are in place.

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Storage and Security

​We take reasonable steps to protect personal information from unauthorised access, use, disclosure, loss, or misuse.

 

We use reputable business systems and cloud-based technology to support our operations. Some service providers may process or store information outside New Zealand.

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Where information is held or accessed overseas, we take reasonable steps to ensure appropriate safeguards are in place and that any overseas disclosure complies with the Privacy Act 2020.

 

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, contractual obligations, or legitimate business needs. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymise it.

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AI, Digital Tools and Meeting Technology

Human Focus Consulting may use digital tools, transcription technology, and AI-enabled tools to support administration, service delivery, note-taking, and business operations.

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Where these tools are used, we take reasonable steps to protect confidentiality, privacy, and information security. AI tools are used to support our work and do not replace professional judgement by Human Focus Consulting Practitioners.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our website and to improve user experience.

Cookies do not generally identify you personally, but they may collect information about your device, browser, and website activity.

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You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.

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Third-Party Websites

Our website may include links to third-party websites.

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We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any website you visit.

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Accessing and Correcting Your Information

We are committed to maintaining accurate and up-to-date personal information.

You have the right to request access to, and correction of, the personal information we hold about you in accordance with the Privacy Act 2020. To protect your privacy and ensure information is only provided to the right person, we may need to verify your identity before processing your request.

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If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, please let us know. We will review your request and take reasonable steps to update our records where appropriate to ensure the information we hold remains accurate and current.

 

In some cases, a reasonable fee may be charged for processing access requests, particularly where the request is complex, requires significant retrieval time, or involves large volumes of information. We will let you know in advance if any fee applies.

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To request access to or correction of your personal information, please contact us at hello@humanfocusconsulting.co.nz and provide details of your request.

 

Privacy Breaches

If we become aware of a privacy breach involving personal information, we will respond promptly and take reasonable steps to contain the issue, assess any potential harm, and meet any obligations under the Privacy Act 2020.

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Where required, we will notify affected individuals and the Office of the Privacy Commissioner.

 

Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and will take effect from the date of publication.

 

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to request access to or correction of your personal information, please contact us at hello@humanfocusconsulting.co.nz.